Annuity Case Manager, Highland Capital Brokerage

Operations Opportunity in Insurance Industry

Annuity Case Manager, Highland Capital Brokerage

Location(s):     Birmingham, AL/ (Remote considered for qualified candidates across U.S.)


Role Type:        Full time

Salary: $50,000 - $60,000 per year + annual bonus 

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. 

Our competitive salaries are just one component of Osaic’s total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more.  To view more details of what you can look forward to, visit our careers page: 


We currently have an opening for an Annuity Case Manager at Highland Capital Brokerage (HCB). This position may be a remote position or work in one of our many brick-and-mortar offices throughout the country as a part of a highly collaborative team.

This position is responsible for all the post-sale service including new business application processing and case management. This position will be responsible for creating a professional and effective experience with both our brokers and our carriers.


  • Process all new business – includes but not limited to checking paperwork for accuracy, reviewing the application for suitability, communicating to advisors any outstanding requirements, entering the application into the HCB System, and submitting the paperwork to the carrier.
  • Track all pending cases with carriers to make sure that there are no missing requirements, any new documents required, or signatures needed. Effectively communicate this information to the advisor.
  • Track all pending transfers with carriers to make sure that the replacing carrier has not requested any new documents or signatures and communicate to the advisor the anticipated transfer time period.
  • Communicate status updates verbally and electronically using the case memos via Highland System.
  • Handle inquiries and process any requests after the policy has been issued including but not limited to ensuring contract delivery, policy delivery receipt signed and returned to the carrier, additional deposits, withdrawal requests, etc.
  • Follow the New Business Guidelines to ensure the proper statuses and requirements are used throughout the case management process.
  • Adhere to set KPIs maintaining an IGO accuracy rate of 95% or higher.
  • Adhere to all SLAs by setting appropriate follow-up dates on cases, responding to emails/phone calls/voicemails within the set timeframes, and ensuring we meet the monthly cycle time goal of 25 days.
  • Perform file management including maintaining all paperwork electronically in Paperclip.
  • Handle inquiries from employees and advisors on forms, application processes and general case management status.
  • Act as a liaison between the advisors and carriers.
  • Provide courteous, accurate, and responsive customer service by phone, email, and fax to advisors, internal wholesalers, sales vice presidents, and other parties.
  • Meet or exceed established department and company goals related to quality assurance, customer satisfaction, outreach, and performance.
  • Communicate effectively with other departments, field office staff and carriers as needed by providing information and pro-active updates.
  • Maintain quality review for all work processed.
  • Engage in continuing professional development opportunities.
  • All other duties as assigned.

Education Requirements:

  • High School Diploma or equivalent (GED) required.
  • Bachelor’s Degree Preferred.

Basic Requirements:

  • Must have 1-2 years of financial services experience.
  • Knowledgeable in Microsoft Office products.
  • Positive and professional attitude.
  • Highly detail oriented with a high level of accuracy in work.
  • Drive for results and a proven track record of delivering results.
  • Excellent problem-solving skills with the ability to determine root causes and determine corrective action.
  • Excellent oral and written communication, problem solving and prioritization skills.
  • Strong organizational and multitasking skills.

Preferred Requirements:

  • The successful candidate will preferably have experience in the Annity/Life insurance, banking, or brokerage industry.

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.


Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.